Preface

Purpose of this guide

The purpose of this guide is to help you in implementing and using Q2 Loan Servicing as your loan servicing platform.

This guide explains how to install and configure Q2 Loan Servicing, and describes its integration with third party tools. It describes the setups required to configure the different settings, lending products, loan parameters, fractionalization, fund movement and bank details, and batch jobs.

Intended audience

This guide is intended for system administrators and implementers of Q2 Loan Servicing.

Prerequisites for use

This guide assumes knowledge of the Salesforce platform, basic familiarity with loan servicing concepts, the Q2 Loan Servicing product, and the Windows platform. 

Organization 

The guide describes various configuration setups that the system administrator needs to perform. 

Introduction

Provides an overview of the Q2 Loan Servicing application, its capabilities and integrations with other products and applications.

Installation

Provides information on installing any prerequisite packages and Q2 Loan Servicing.

Salesforce Setup

Provides information on customizing the Salesforce setups for your company and business requirements, such as, creating and managing users and permissions, setting up business days, calendars and the home page of the Q2 Loan Servicing application, and defining approval workflows for use while approving loans.

Servicing Configuration

Provides information about the configuration of loan products and associated functions, such as setting up lending product, fee, company, accounts, and commission plans.

The chapters that follow provide descriptions of what system administrators can do to configure other setups, along with detailed procedures for each such task. The field descriptions for each page are given at the end of the respective procedure.

Glossary

Provides an alphabetical list of concepts and definitions relevant to a loan.

List of abbreviations

The following table lists the abbreviations used in the guide:

Conventions used in this document

To help you easily understand this guide, there are a few hints which are available throughout in the form of:

• Required fields are indicated by an asterix. For example, borrowerId*

• Important information is presented as Tip, consider the example given below:

  The number of users you can create depends on your user license.

• Additional Information is presented as Note, consider the example given below:

  Note:

  By default, the username is the same as the e-mail address. 

• Menus, options,  icons,  fields, and text boxes on the screen are indicated by bold typeface as given below:

         For example, select Interest Bearing if interest is to be charged on fee amount.

Sample Request and Sample Response to the web service would be given within a code block. This can be illustrated as shown in the example below:

{
   "disbursedAmount":10400,
   "modeOfPayment" : "cash",
   "disbursementDate":"2012-12-22" 
}

{
   "status": "SUCCESS",
   "response": [],
   "errorMessage": null,
   "errorCode": "NO_ERROR",
 }

Technical assistance

For all customers and partners of Q2 Software, Inc., our technical support team provides technical assistance. Q2 Software, Inc. customers are served via a dedicated support desk. Contracted customers are provided a sign-on to communicate with Q2 Software, Inc. technical support staff.

Disclaimer

The information in this document is subject to change without notice. In no event shall Cloud Lending Solutions be liable for direct, indirect, special, incidental or consequential damages of any nature or kind arising from the use of this document, nor shall Cloud Lending Solutions be liable for incidental or consequential damages arising from the use of software described in this document.

This document and its sections must not be reproduced or copied without the written permission of Cloud Lending Solutions and its contents must not be imparted to a third party nor be used for any unauthorized purpose. The software described in this document is furnished under a license and may be used, copied, or disclosed only in accordance with the terms of such license. 

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