Business user profiles
A business user profile is a record of user-specific data that define the user's working environment. The record includes the user profiles and their traditional titles, how are they mapped with online lending institutions and their functions. What the user sees on his or her computer screen, as well as what files, applications and directories they have access to is determined by how the administrator has set up the user's profile.
The table given below depicts the following:
The traditional roles and profiles of the business users.
The functions they perform.
The mapping of the online lending setup with any any lending institution.
Sales or Customer |
Loan Officer
Relationship Manager
Broker
Dealer
Loan Processing Officer
Tele-callers
Field Agents
|
Web Interface |
Find potential clients in need of loans
Help clients identify the best loans and credit options
Help clients apply for loan
Help in loan approvals
Analyze and verify the application to determine the client’s creditworthiness
Receive loan applications
Review applications against guidelines and credit risk status
|
Credit |
|
|
Review applications
Perform credit checks
Perform loan analysis
|
Funding |
Document Preparer
Funding Analyst
|
|
|
Contract or Portfolio |
Contract Administrator
Portfolio Manager
|
|
Record and verify contract terms and conditions
Restructure or modify contract
Process termination or closure of loans
|
Billing or Collections |
Billing Manager
Collections Manager
Tele callers
Field Agents
|
|
Generate periodic billing
Reminders for collections
Process payments
Track unmatched payments
Follow up delinquent dues
|
Accounting |
|
|
Account for contract at inception
Account for funding, billing, payments and restructures
Confirm all regulatory guidelines are followed
Close periods and generate management reports
|
Risk Management |
Credit Manager
Legal Manager
CFO
CEO
|
Not automated; same as traditional lending |
Evaluate loan portfolio risk
Update approval guidelines
Publish approval guidelines
Update risk analysis reports
|