Set Up ACH Return Action Configurations

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Set Up ACH Return Action Configurations

CL Loan 2.3007 and later enables you to define the actions to be taken for different types of ACH payment returns. The possible values are “Apply NSF” and “Stop ACH”. If the “Stop ACH” action is selected, then, for those return codes, the system deactivates the Automatic Payment Setup thus stopping further ACH processing for the contract. You need to activate the Automatic Payment Setup manually and reset the status to Active. Once the issue causing the Stop ACH action is resolved, the payment is re-processed.

Prerequisites

The following are the prerequisites to setting up ACH return action configurations:

  • Payment Modes are set up.
  • Return Codes are defined.

Steps

Perform the following steps to set up an ACH return action configuration:

  1. Log in to your Salesforce account.

  2. Click Servicing Configuration, Miscellaneous, Automated Payment Configuration.

  3. In the Automated Payment Configuration (APC) page, click the APC for adding a return configuration. 

  4. Scroll down to ACH Return Action Configs.

  5. Click New ACH Return Action Config.

  6. Select the Return Action to be applied. This can be Stop ACH or Apply NSF fee.

  7. Select the Return Codes to apply the return action to.

  8. The selected Automated Payment Configuration (APC) is displayed by default. Optionally, select an APC.  

  9. Click Save. Repeat the steps to set up the configurations for more return actions.