Business User Profiles
A business user profile is a record of user-specific data that define the user's working environment. The record includes the user profiles and their traditional titles, how are they mapped with online lending institutions and their functions. What the user sees on his or her computer screen, as well as what files, applications and directories they have access to is determined by how the administrator has set up the user's profile.
The table given below depicts the following:
The traditional roles and profiles of the business users.
The functions they perform.
The mapping of the online lending setup with any any lending institution.
| Sales or Customer | - Loan Officer
- Relationship Manager
- Broker
- Dealer
- Loan Processing Officer
- Tele-callers
- Field Agents
| Web Interface | - Find potential clients in need of loans
- Help clients identify the best loans and credit options
- Help clients apply for loan
- Help in loan approvals
- Analyse and verify the application to determine the client’s creditworthiness
- Receive loan applications
- Review applications against guidelines and credit risk status
- Notify loan applicant
|
Credit | - Credit Analyst
- Underwriter
- Field Investigation Officers
- Automated
- Manual review of exceptions only
- Review applications
- Perform credit checks
- Perform loan analysis
| - Automated
- Manual review of exceptions only
| - Review applications
- Perform credit checks
- Perform loan analysis
|
|---|
Funding | - Document Preparer
- Funding Analyst
| - Automated
- Manual review of exceptions only
| - Generate documents
- Confirm stipulations are resolved
- Confirm documents are signed
- Approve funding
|
|---|
Contract or Portfolio | - Contract Administrator
- Portfolio Manager
| - Web interface
- Manual intervention for exceptions only
| - Record and verify contract terms and conditions
- Restructure or modify contract
- Process termination or closure of loans
|
|---|
Billing or Collections | - Billing Manager
- Collections Manager
- Tele callers
- Field Agents
| - Automated
- Manual review of exceptions only
| - Generate periodic billing
- Reminders for collections
- Process payments
- Track unmatched payments
- Follow up delinquent dues
|
|---|
Accounting | | - Automated
- Monitoring and review on periodic basis and daily exceptions
| - Account for contract at inception
- Account for funding, billing, payments and restructures
- Confirm all regulatory guidelines are followed
- Close periods and generate management reports
|
|---|
Risk Management | - Credit Manager
- Legal Manager
- CFO
- CEO
| Not automated; same as traditional lending | - Evaluate loan portfolio risk
- Update approval guidelines
- Publish approval guidelines
- Update risk analysis reports
|
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