Notes
Overview
Notes is a Salesforce feature.
You can stay organized and on top of all your deals by adding notes to accounts, contacts, leads, opportunities, and more. With Notes, Salesforce’s enhanced note-taking tool, you can use rich text, lists, and images in your notes, relate notes to multiple records, and create notes in Lightning Experience.
Notes is a standalone related list within Lightning Experience.
For Salesforce Classic:
If Notes are not enabled, then the old Notes and Attachments related list will still have Notes within Salesforce Classic.
If Notes are enabled, Notes will have their own related list (same as in Lightning).
In Salesforce, Notes and attachments are used to enter some comments or add external documents along with the Salesforce records. Notes in Salesforce provide the functionality to enter some text which is not mentioned in other fields. Attachments, on the other hand, are external documents attached to a record.
For more information on Notes, see the following Salesforce links:
Notes: https://help.salesforce.com/s/articleView?id=sf.notes_admin_overview.htm&type=5
Notes related list in Lightning Experience: https://help.salesforce.com/s/articleView?id=000315827&type=1
Work with Notes and Files: https://trailhead.salesforce.com/en/content/learn/modules/lightning-experience-productivity/work-with-notes-and-files
Enable Notes
Lightning
In the Lightning Experience, you can enable Notes in the (Setup) > Setup > Feature Settings > Sales > Notes Settings:
Salesforce Classic
In the Salesforce Classic, you can enable Notes in the Setup > Build > Customize > Notes > Notes Settings:
Notes in CL Contracts
Salesforce Classic: Notes and Attachments
To access Notes in the Salesforce Classic,
In a loan contract, on the CL Contract page, click Notes and Attachments.
To add a note, click New Note.
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To attach a file to this contract, click Attach File.
Lightning Experience: Notes
The contract page of Q2 Loan Servicing does not support Notes.
As a workaround, you can override the Q2 Loan Servicing CL Contract page by using the Salesforce standard layout or by using your custom page.